East Palestine Internet, Inc.

EPI, Inc. provides a full list of computer oriented services. The following list is designed to familiarize our customers with the services EPI.com offers. If we can be of any assistance or you have a specific question please feel free to call us at 426-2266 or email us at admin@epohi.com.

Wireless Broadband Accounts: East Palestine Internet, Inc. is now proud to offer to our customers a HIGH SPEED - Broadband Wireless Internet connection in the following cities:

East Palestine | Lisbon | West Point | Toronto | Salineville *

* new cities to be posted soon

No longer are you limited to the traditional 56k modem, or a Cable connection. You can fly across the World Wide Web at amazing speeds with EPI's Wireless Connection. Call our office today at 330-426-2266 or you can click on the below city and view a map of your area to see if you are within our Wireless connection. If you are living in the "grey" sectors you may be abalible to recieve the FASTEST Internection currently avalible.

Dedicated Business: For upscale business access we also have dedicated service available through a wireless connection, this is available starting at $400/month, If your interested please call: 330-426-2266 with any questions.

Dial-Up Accounts: Dial-Up accounts are the standard accounts businesses and private individuals use for accessing the Internet. These connections are generally accomplished through normal telephone lines and a modem installed with the computer.

Web Page Design: Web page design is the total package of graphic and text placed into html coding so people can view it with their browser. EPI.com designs the full spectrum of web sites from the simple one page, used by many people as a locator for friends and family, to complex business web sites utilizing several pages and complex coding and scripting. You can email us at webmaster@epohi.com

Web Hosting: Web hosting is a service for customers who want their presence know on the Internet. Usually pages that are hosted have medium to high amounts of traffic going to them and are used for such things as e-commerce and business information sites.

Computer Networking: Computer efficiency is the reason for computer networking. In the business environment where one computer needs to talk with another this process is called networking. Networking can involve as few as two machines or hundreds depending on the business situation.

Service Contracts: Maintenance and upgrading of business computers is the general purpose of service contracts. Many times it is more cost effective to have a service contract with a reputable computer company than having a trained computer technician permanently on staff.

Computer Consulting: Computer consulting involves evaluation of systems, training and personal tutoring to get the most from personal computer systems. If you are considering a new computer system or upgrading your current configuration, the assistance of a trained computer technician can save several thousands of dollars over the life of a system.

Customer Support:

Customer Service Hours - The Customer Service Help Desk is operational from 8:30 a.m. to 5:30 p.m., Monday through Friday. The Customer Help Desk may also be closed because of unforeseen emergencies (e.g. weather conditions). In the event of such emergencies, every effort will be made to modify the answering machine announcement to provide reason for closure.
Call Handling Procedures - The Customer Service Help Desk is equipped with a phone number, answering machine, and email. At least one representative is on duty during operation hours. The answering machine and email are used as a backup when Customer Service Representatives are assisting other customers or attending meetings, and to record calls received during non-operational hours. All calls received on the answering machine system will be returned no later than one business day after the receipt of the call. The representative determines the nature of the call and the appropriate level of support.
First Level Support - First Level Support is provided by the Help Desk Representative and include answering general services ( internet access and email )questions, account status and verification, providing dial-in numbers, and providing all IP addresses and EPI-specific information needed for configuring PPP software. If the Help Desk Representative cannot resolve the difficulty, he/she escalates the call to Second Level support. First Level support is offered between 8:30 a.m. and 5:30 p.m., Monday through Friday, excluding holidays.
Second Level Support - If the Help Desk Representative cannot solve the problem or answer the question(s), the call is escalated to Second Level Support. The Help Desk Representative is responsible for selecting the appropriate Second Level support personnel. Second Level Support is generally available between 8:30 a.m. and 5:30 p.m. Monday through Friday, eastern time. Third Level Support - If deemed necessary, the call is escalated to Third Level Support. Third Level Support will only be provided to those calls escalated from Second Level Support. Generally, Third Level Support involves a return phone call or email, rather than immediate resolution. And also will be considered a service call that has a fee. Call for pricing. This is for all software and hardware issues that are not part of the EPI internet or email connections.